HOW
DO I...
MAKE
AN APPOINTMENT?
Appointments may be made by telephoning 01691
653143. Routine appointments are at 10 minute intervals, but should you require
extra time ie for minor operations or cervical smears, please inform the reception
staff. You may see the doctor of your choice if appointment space is available,
but if not you will be offered a consultation with one of the other doctors.
There are no surgeries on Sundays
or bank holidays, but a doctor is always on call. For emergencies telephone 01691
684558.
For emergencies outside normal hours
telephone SHROPDOC on 0844 406 8888
If you require urgent attention
outside normal hours please telephone and you will be given advice or be seen
by a doctor from SHROPDOC.
SHROPDOC is a not-for-profit company formed by
the local doctors to manage their out-of-hours rota.
ADVANCED
ACCESS
Most appointments will be booked the same day. These will include emergencies
and patients who genuinely cannot wait. Once all the available appointments have
been booked for the doctor of your choice you may be offered an appointment with
another doctor or asked to call back the following day. We hope that this will
reduce the amount of time you have to wait to see a doctor whilst still ensuring
the patients' needs are met.
TRIAGE
The practice also operates a triage service. Urgent requests to see a doctor will
initially be offered a triage appointment with a practice nurse. If, after triage,
it is appropriate for a patient to see a doctor, an appointment will be offered
or you may be asked to wait until a doctor is able to see you.
TELEPHONE APPOINTMENTS
In some cases telephone discussion with a doctor or nurse can resolve a health
problem. If so, you may be offered a time during the day when a doctor or nurse
will telephone you to discuss your health problem.
HOW
DO I...
OBTAIN
A HOME VISIT?
Patients are requested to telephone before
10.00am if a visit is required that day. Emergency visits only will be arranged
after that time. Please give the receptionist as much information as possible
to enable the doctor to allocate priority to house calls. Please remember that
several patients can be seen at the surgery in the time that it takes to do a
home visit.
When making a request please remember that a home visit is only necessary when
in the opinion of the doctor it would be inappropriate for the patient to attend
at the practice. You may subsequently be asked to attend the surgery.
WEEKEND
AND NIGHT COVER (after 6.00pm)
Weekend and night cover is the responsibility of Shropshire County Primary Care Trust. They have contracted with SHROPDOC to provide the service. Should you require urgent attention outside of normal hours, please telephone SHROPDOC on 0844 406 8888.
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